Policies

In order to make the most of your training sessions and assist you in every way we can, we have a few general policies we would like to explain to you.

Please read the policies as shown below and feel free to discuss them with us if you have any queries.

Cancellations or Missed Appointments

Sometimes as well planned as we may be, something pops up unexpectedly, that is going to effect your training session. We will do our best to organise a more convenient appointment time and reschedule your session for that day. However we do require 24hrs notice if you wish to cancel a session or reschedule to another day/time. 

If you are unable to give us 24hrs notice you will lose the session. This applies for all types of sessions. Renouf Personal Training Centres operates on the planning and booking of trainers rosters and the cancellation of scheduled sessions results in lost income, which effects the business performance.

Late Appointments

If you arrive late to an appointment or training session it will be shortened at the discretion of the Trainer to allow for a normal finish time. Every effort will be made to ensure that your workout is not short changed, we will try to allocate an available trainer to complete your session or you will be trained from a distance, by your trainer to finish your full workout.